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Contacting us is easy at

We offer a choice of convenient methods:

Live chat. This is recommended if you have an urgent problem as there is always a customer service operator ready to attend you. It's also useful if English is not your first language, as you can take your time to type. Our operators can answer all your questions and help you with your order.

Freephone. Worried about the cost of a call? Don't be. You can use our freephone service to get in touch.

Direct messaging with your writer. Communicating directly with your writer can often be the best and easiest method. It saves time and allows you to quickly pass on any comments or requests that you have.

Email. This is recommended if you have a non-urgent comment, do not require a response, or wish to pass on your feedback. Whether your comments are full of praise, or you think we could improve any aspect of our service, we welcome all feedback - we love hearing when you're happy, and on the rare occasions that you're not we want to know how we can improve our service and put things right.

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